Terms of sale for signed copies

These terms apply when you buy a signed copy of Not Needing New from this website. Please read them before you pay. They don’t take away any of your rights under consumer law, in the UK or where you live.

Who you are buying from

You are buying from Anna Kilpatrick, trading as Not Needing New (“I”, “me”). The best way to reach me is by email at anna@notneedingnew.com.

What you are buying

A new hardback copy of Not Needing New: A Practical Guide to Finding the Joy of Enough (Orion Spring, ISBN 9781398726345), signed by me. If you ask, I’ll also write a short personal message in it, using the name and words you give me at checkout (up to 300 characters). I may decline a message I’m not comfortable writing; if so I’ll email you and either sign it without the message or give you a full refund, whichever you prefer.

I wrap books in reused and recycled packaging wherever I can. Your copy may have a tiny bump or crease from being signed, wrapped and posted. Anything more than that, such as a damaged cover or loose pages, counts as damaged and is covered below.

Price and payment

Each copy is £20, plus postage. Both are shown before you pay, and include any VAT that applies. Prices are in pounds sterling; if you pay with a card from another currency, your bank may add a conversion fee.

Payment is taken by Stripe on its secure checkout. I never see your card details.

When we have a contract

Your order is accepted, and we have a contract, when your payment goes through and you receive the confirmation email. Copies are limited, so a copy is held for you for 30 minutes while you pay. If something still goes wrong, for example I can’t send a copy, I’ll tell you straight away and refund everything you paid.

You can order up to 4 copies to a UK address, or up to 2 to an address overseas.

Delivery

I post every order within 3 working days of payment, with Royal Mail tracking, and email you the tracking number. Please make sure your email address and delivery address are correct, as I’ll send to the address you give.

Once posted, Royal Mail aims to deliver in about 2 working days in the UK, 3 to 5 working days in Europe and 5 to 7 working days elsewhere. These are Royal Mail’s aims, not guarantees.

To the EU and the USA: I pay the import duty, taxes and handling fees to Royal Mail before posting, and they are included in the postage you pay, so there should be nothing to pay on delivery.

Everywhere else outside the UK: you are the importer, and any import duty, taxes or handling charges in your country are yours to pay.

Lost or late parcels: the book is my responsibility until it reaches you. If it hasn’t arrived when the tracking says it should, email me with your order details. I’ll chase it with Royal Mail and, if it’s lost, send another copy or refund you in full. If the parcel went missing because the address given at checkout was wrong, I can resend it, but I’ll ask you to pay the postage again.

Changing your mind

Before I post it: email me as soon as you can. If I haven’t yet written a personal message in your copy, I’ll cancel the order and refund everything.

Copies with a personal message: a book with a message written for you is personalised, so the usual 14-day right to cancel an online order does not apply to it once I’ve written in it. This doesn’t affect your rights if it arrives damaged or isn’t what you ordered.

Signed copies without a message: you can cancel within 14 days of the day you receive it, without giving a reason. Tell me by email (the form below is optional), then post the book back within 14 days of telling me. You pay the return postage. I’ll refund the price and the original postage within 14 days of getting the book back, to the card you paid with. I may take off an amount if the book has been handled more than you would in a shop.

If something is wrong

If your copy arrives damaged, faulty or isn’t what you ordered, email me within 30 days of receiving it, with a photo if you can. I’ll replace it or refund you in full, including postage, and I’ll pay for any return. This is in addition to your legal rights: under the Consumer Rights Act 2015, goods must be as described, fit for purpose and of satisfactory quality.

Questions and complaints

If you’re unhappy with anything, please email anna@notneedingnew.com and I’ll do my best to put it right.

Your information

To fulfil your order I use your name, email address, delivery address and any message you ask for. How I look after it is set out in the privacy notice.

The law

These terms are governed by the law of England and Wales. If you live elsewhere in the UK or abroad, you keep any protections the law where you live gives you, and you can bring a claim in your local courts.

Cancellation form

You don’t have to use this, but you can copy it into an email to anna@notneedingnew.com:

To Anna Kilpatrick, Not Needing New, anna@notneedingnew.com
I hereby give notice that I cancel my contract for the sale of the following goods: signed copy of Not Needing New.
Ordered on / received on: ______
Name: ______
Address: ______
Date: ______

Draft, last updated: 10 November 2026
Postal address: Anna KP, c/o Unit 2, Hillsdown Farm, Twyford Lane, Horsted Keynes RH17 7DH. Please email rather than write.